AI Revolution

#AI revolution: 20 key business findings #CIO #CMO

  • To better understand the AI revolution in business, Salesforce Research compiled insights from previous studies, capturing input from 10,800 respondents from sales, services and marketing leaders and 7,000 consumers and business buyers around the globe.
  • AI steps into the business strategy spotlight: while a minority of businesses currently use AI, interest in the technology (machine learning, deep learning, natural language processing, smart data discovery, etc) is pervasive and planned adoption is strong.
  • AI use cases span sales, service, and marketing: AI has the potential to become as ubiquitous as electricity or cloud computing.
  • All lines of business are starting to view AI as technology that can improve customer engagement, improve employee productivity and ultimately accelerate digital transformation and business growth (revenue).
  • The power of AI is the ability to gain more knowledge from data, and to augment sales, service and marketing intelligence to help accelerate and bolster a company’s ability to improve stakeholder (employees, partners and customers) performance and experience.

Artificial Intelligence (AI) could double annual economic growth rates by 2035. – Accenture
According to Accenture, In five years, more than half …

@ValaAfshar: #AI revolution: 20 key business findings #CIO #CMO

According to Accenture, In five years, more than half of your customers will select your services based on your AI instead of your traditional brand. Artificial Intelligence is the definitive technology of the 21st century. All businesses of every size, in every industry will be impacted by AI. Forrester is predicting a 300% increase in AI investments in 2017 compared to 2016 and IDC believes AI will be a $47 billion market by 2020.

To better understand the AI revolution in business, Salesforce Research compiled insights from previous studies, capturing input from 10,800 respondents from sales, services and marketing leaders and 7,000 consumers and business buyers around the globe. The report highlights existing and future demand and use cases of AI in business.

Do you make or buy? 82% of IT teams say they’re experiencing a skills gap in data science, or anticipate such a skills gap within two years.* Many companies have identified a challenging skills gap when implementing AI in their business. Others plan on partnering to sidestep the challenge of hiring a full team of data scientists. There’s a major decision for companies to make — balancing the imperative to own their differentiator and the necessity of entering into a battle for data science competency. — Salesforce Research

The power of AI is the ability to gain more knowledge from data, and to augment sales, service and marketing intelligence to help accelerate and bolster a company’s ability to improve stakeholder (employees, partners and customers) performance and experience. We are at the beginning of the AI revolution. That said, the speed of AI innovation and adoption is at unprecedented levels. Companies that build AI powered products and services will have a significant competitive advantage. In the near future, all businesses will be AI-powered businesses.

AI Revolution