- Agent AI is looking to automate more of the customer service process.
- He’s not saying that Agent AI’s CRM software — which allows businesses to save customer data, manage different communication channels and visualize customer interactions — isn’t good.
- Specifically, Agent AI’s Co-Pilot and Auto-Pilot services both draw on data about past interactions, the company knowledge base and more.
- Agent AI says Auto-Pilot can answer 50 to 80 percent of routine customer service inquiries.
- Also worth noting: While Agent AI is using free CRM as a way to bring businesses and their data on-board, Hsu said its AI technology also integrates with other CRM services through APIs.
Agent AI is looking to automate more of the customer service process. To do that, it’s built its own customer relationship management product, as well as AI..
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