AI & Customer Experience: The Rise of the Intelligent Interaction

#AI & Customer Experience: The Rise of the Intelligent Interaction

  • AI lets you make full use of customer data for the first time.
  • It uses data captured from both known and anonymous customers to create models of shopper activity in real time.
  • Another of our customers, a hotel provider, is using AI in a similar way.
  • AI depends on high-quality, accurate customer data.
  • This app connects customers to local retailers and rewards them with loyalty points every time they buy a Coca-Cola product.

AI is no longer just a novelty; it’s generating insights that guide decision-making and most importantly of all, helping businesses get closer to their customers.
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Conversation

Want to build your own chatbot?  Explore the new Watson Conversation API #AI #chatbot

  • Unlimited API queries/month Up to 20 workspaces Up to 2000 intents 30 days production data Shared public cloud
  • A trained model that enables natural conversations with end users
  • Full documentation detailing how to get started using this Service in Bluemix is available for each Watson service.
  • Train Watson Conversation service through an easy-to-use web application, designed so you can quickly build natural conversation flows between your apps and users, and deploy scalable, cost effective solutions.
  • Your domain expertise in the form of intents, entities and crafted conversation

Read the full article, click here.


@developerWorks: “Want to build your own chatbot? Explore the new Watson Conversation API #AI #chatbot”


Add a natural language interface to your application to automate interactions with your end users.  Common applications include virtual agents and chat bots that can integrate and communicate on any messaging platform.


Conversation

Will Facebook Messenger Chat Bots Replace Humans?

Will Facebook Messenger Chat Bots Replace Humans?  #AI #socialmedia #tech

  • But even with the team, KLM relies on chat bots to help customers with basic tasks.
  • Covering the world of social media
  • Wim ter Haar does not believe that these chat bots will replace human customer service agents.
  • According to TechCrunch , as many as 10,000 companies are developing chat bots for Facebook Messenger.
  • If social customer care is placing a burden on your business, it is something to consider.

Read the full article, click here.


@zaibatsu: “Will Facebook Messenger Chat Bots Replace Humans? #AI #socialmedia #tech”


As a natural response to Facebook’s push to get more pages to use Messenger as a platform, brands are developing chat bots to handle customer service. How well is this working?


Will Facebook Messenger Chat Bots Replace Humans?