AI & Customer Experience: The Rise of the Intelligent Interaction

#AI & Customer Experience: The Rise of the Intelligent Interaction

  • AI lets you make full use of customer data for the first time.
  • It uses data captured from both known and anonymous customers to create models of shopper activity in real time.
  • Another of our customers, a hotel provider, is using AI in a similar way.
  • AI depends on high-quality, accurate customer data.
  • This app connects customers to local retailers and rewards them with loyalty points every time they buy a Coca-Cola product.

AI is no longer just a novelty; it’s generating insights that guide decision-making and most importantly of all, helping businesses get closer to their customers.
Continue reading “AI & Customer Experience: The Rise of the Intelligent Interaction”

Artificial Intelligence: Four Tips to Increase Customer Retention

Artificial Intelligence: Four Tips to Increase Customer Retention  #ModernMSP

  • MSPs must be sure that the data presented is relevant to the services they provide.
  • Artificial Intelligence: Four Tips to Increase Customer Retention
  • To improve customer retention, MSPs and their SMB customers need to make sure theyâ re offering something special.
  • Implementing 24×7 help desk support with a personal touch is a sure-fire way to increase customer retention and add to the perceived value of a brand.
  • For Thomas, AI may also be â the key to avoiding long IVR phone calls , or at least making them much more bearable.â AI technology uses customer data to streamline the process and provide a quick answer to real customer problems.

Artificial intelligence is changing the fundamental ways businesses are executing their digital marketing campaigns and customer retention.
Continue reading “Artificial Intelligence: Four Tips to Increase Customer Retention”