- The Pegasystems survey of 6,000 customers across six countries found that close to three quarters (68%) of Brits express some sort of fear about AI, with almost one quarter (23%) worried about robots taking over the world.
- Further findings revealed the potential impact of these deep-rooted fears on businesses, with less than one in three (28%) of British consumers comfortable with businesses using AI to engage with them.
- Robots and AI were also found to confuse consumers, with the survey exposing a basic misunderstanding of AI.
- Less than a quarter (23%) of UK consumers who report no AI experience feel at ease with businesses using AI to engage with them.
- But for UK AI consumer veterans, this number jumps to 56% – a full 33 points higher.
A Pegasystems survey has revealed the extent of consumer AI fears, with almost one quarter (23%) of Brits were worried about robots taking over the world.
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