Why Artificial Intelligence Needs Some Emotional Intelligence

Why Artificial Intelligence Needs Some Emotional Intelligence

#AI #machinelearning

  • One of the theoretical advantages of software, artificial intelligence, algorithms, and robots is that they don’t suffer many human foibles.
  • The reality, of course, is different.
  • One of the problems is that, in many instances, the engineers who designed the superefficient code didn’t fully think through the impact on humans, the full possibilities of what humans could do with it, or of the capacity of their products to inflict harm or offense.
  • With robots and machines becoming more integrated into the human experience, it is all the more urgent for engineers to become familiar with the works of John Donne, John Locke, and Jean-Paul Sartre.
  • If we are going to empower machines, algorithms, and software to do more of the work that humans used to perform, we have to imbue them with some of the empathy and limitations that people have.

Robots are becoming chefs, and software is our new chauffeur, but their capacity for empathy leaves something to be desired.
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Your People’s Brains Need Face Time

#fintech #insurtech remember

#AI, #robots & #chatbots? Brains Need Face Time!


  • Team members see how much the company is investing in bringing them together.”
  • Team members are reminded of their colleagues’ humanity and learn to respect and better understand each other in ways that don’t materialize when they only engage remotely.
  • A team becomes more productive and cohesive as a result.
  • The technology that supports virtual meetings and dispersed teams is only getting better and less expensive.
  • A couple of years back, one of the teams decided to meet in-person about halfway through.

Dispersed teams trust more and function better when exposed to their colleagues’ non-verbal cues, best communicated in-person.
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