Chatbots are revolutionizing customer support

Interesting article on how #ChatBot could revolutionize customer support. #AI #startup

  • Anything reducing the need for manpower in customer support is considered a good thing.
  • Above: Bots will help, not hinder, customer support in a company.
  • Although a chatbot can handle basic requests, some of your customers will want to talk to real people and will require complicated support to answer some of their more difficult questions.
  • Customer support is one the most resource-intensive departments in a company.
  • Chatbots are revolutionizing customer support

Customer support is one the most resource-intensive departments in a company. Staff spend their day answering queries, on the telephone with customers, communicating with other departments, and much more. It is also a part of the operation that is hard to link to an ROI.
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