- All of which is why the current tussle between apps and chatbots is so important to the supply chain.
- Each Supply Chain Will Need Its Own App or Chatbot
The internet has evolved into something which is primarily done on mobile.
- The Shape of Things to Come
When chatbot developers claim that their product “will completely kill” apps and mobile-friendly websites, they are not making their grand predictions objectively.
- A more nuanced prediction sees the supply chain advanced by both the development of chatbots and apps at the same time.
- It’s this broader picture which will change the future of the supply chain, not apps or chatbots by themselves.
The user end of the supply chain has a huge effect on the whole thing. It’s for this reason that the current fight between apps and chatbots is so importan
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