- According to Accenture, AI will define future customer experience .
- “The power of AI is the power to make better decisions.
- Reese shared a historical example of AI and whether AI should be used to make decision.
- If AI has the power to make better decisions, then any business that has to make decisions, will be able to make more informed and fast decisions.
- Reese notes that AI in business is really heating up.
Artificial intelligence (AI) is the new UI, according to Accenture’s Technology Vision 2017 report, identifying trends that are essential to business suc…
@ValaAfshar: The Power of Artificial Intelligence is to Make Better Decisions —@byronreese @gigaom #AI
Accenture advised the C-suite to re-examine how people interact not just with AI, but also with their business. Reason noted is that AI will take a primary role of interacting with both customers and employees. In addition, AI will be a key point of distinction for businesses versus competitors.
In addition to serving in a wide range of senior management roles, from CEO to VP of Marketing to Chief Innovation Officer, Reese has produced diverse body of patented work, authored an award-winning book about the future of technology, and keynotes around the world. Bloomberg Businessweek credits Reese with having “quietly pioneered a new breed of Media Company.”
Reese’s TEDTalks on ‘Achieving Greatness is a Choice” is a must watch. The key message is: Greatness is not a destiny granted to a few, but a decision available to anyone. Reese notes that it is the choices that we make that will ultimately shape our future and provide us with the opportunities to achieve greatness.
“Businesses are series of good decisions, coupled with good execution. If AI has the power to make better decisions, then any business that has to make decisions, will be able to make more informed and fast decisions. One company making slightly better decisions than another company; it compounds. This is the time for companies to fully embrace AI. Why didn’t blockbuster succeed? Why doesn’t Kodak own the digital camera world? There was a huge shift in technology, a profound shift in technology, and these companies did not adopt soon enough.”
The power of AI is all about the data. AI that does something based on your data, which Reese calls transferred learning. More importantly is when AI can help businesses make more informed decisions and actions on data sets that you may not have. Reese believes that AI use in business will be ubiquitous. What parts of the organization can’t benefit from AI? The answer is that every line of business, from HR to sales, services and marketing can use AI to make better decisions, execute faster and bolster competitive advantage.